Returns, Exchanges and Refunds

We want you to be happy with your purchase.

Damaged or wrong item

If an item arrives damaged, defective or different from what you ordered, tell us on WhatsApp within 48 hours of delivery with photos or a short video of the parcel and the item. We will arrange a replacement or a refund.

Exchange

Unused items with original tags and packaging can be exchanged within 7 days of delivery, subject to stock, except the non-returnable items listed below. Items that are used, washed or damaged by the customer cannot be exchanged.

Non-returnable items

Hygiene and personal-care products cannot be returned or exchanged, even if unopened. This includes diapers, skin-care and rash-care products, wipes, feeding bottles, teats, soothers, sippers, breast pumps and sterilisers. Gift sets containing these are also non-returnable.

Cancellation

You can cancel an order before it is dispatched. Message us on WhatsApp with your order number.

Refunds

Approved refunds are returned to the original payment method or by UPI within 5 to 7 working days.